| When and how do we collect your information? |
When you register as a user with Midttrafik (Billetapp) and purchase travel tickets, you provide us with the information we need to be able to administer you as a customer. When you buy travel tickets and use the app to buy multi-ride tickets, we register your IP address. |
| What type of information about you is processed? |
In connection with your use of Midttrafik (Billetapp), Midttrafik collects and processes information relating to your full name, email address, telephone number, date of birth, photo, CPR number, IP address, payment information, location data and your travel history by registering your stated departure stop and destination stop as well as the expected departure time and arrival time. |
| What do we use the information for? |
The collected information is processed for the purpose of the exercise of the official authority vested in Midttrafik as the provider of transport services in connection with the sale of travel tickets, and so that Midttrafik can provide the best possible service in its capacity as a transport company, issue receipts, identify customers in connection with support cases and collect payment. The information is also collected to comply with Midttrafik’s legal obligations. Midttrafik processes customers’ CPR numbers in order to ensure the unambiguous identification of Midttrafik’s customers or as journal numbers. |
| What is the legal basis? |
The processing of the information and data is covered by the General Data Protection Regulation, including Article 6(1)(c) of the General Data Protection Regulation, Article 6(1)(e) of the General Data Protection Regulation, and Article 5 of the General Data Protection Regulation. Midttrafik’s processing of customers’ CPR numbers is authorised under the provisions of Section 11(1) of the Danish Data Protection Act. |
| Are there other recipients of this information? |
Recipients of the information can include other public authorities, for example the police when reporting fraud etc., as well as Midttrafik’s chosen payment solutions. |
| How long do we keep your information for? |
We store your information for as long as is necessary for the purposes described above and to comply with our duty to journalise information and bookkeeping purposes. |
